At Noiré, every release is produced in limited quantities and reserved exclusively for our clients. This intentional approach allows us to invest in better fabrics, eliminate excess inventory, and maintain the quality and craftsmanship you feel in every piece.
Because each piece is made to order, we're unable to offer traditional refunds. Fit, however, is personal — so we stand behind it with store credit.
Requesting a return
A return request must be submitted within 7 calendar days of the date your order is marked delivered by the shipping carrier. Requests received after this period will not be accepted.
To request a return, contact us at Info@noireathleisure with your order number, the item you wish to return and a brief note on the fit issue (e.g., "ran small through the waist"). Photos of the item may be required.
Returns must be approved before they are shipped. Items returned without prior authorization may be refused and returned to the sender.
Return shipping
Customers are responsible for all return shipping costs for fit-related returns. Noiré does not provide prepaid return labels for these returns.
Once your request is approved, your package must be shipped within 7 calendar days. A valid tracking number must be provided to Noiré by the shipping deadline. The carrier’s tracking information must show that the package was accepted by the deadline.
We recommend using a trackable shipping service and retaining your shipping receipt. Noiré is not responsible for return packages that are lost, damaged or misdirected before being delivered to us.
Item condition
Returned items must be unworn, unwashed and in their original condition.
Items must be free of deodorant, makeup, fragrance, stains, pet hair, stretching, damage and other signs of wear. Items that do not meet these requirements will not qualify for store credit and may be returned to the customer at the customer’s expense.
Store credit
Store credit is issued only after the returned item has been delivered to Noiré and inspected. Please allow up to 5 business days after delivery for your return to be reviewed and store credit to be issued.
Approved store credit will equal the amount actually paid for the eligible returned merchandise. Original shipping charges, return shipping costs and applicable international duties or fees are not credited.
Store credit cannot be redeemed for cash or refunded to the original payment method.
Items not eligible for return
Final-sale items, gift cards, items marked nonreturnable and items that show signs of wear, washing, damage or use are not eligible for return.
Fit-related returns are separate from claims involving damaged, defective or incorrect merchandise. Please contact us promptly at info@noireathleisure.com if you believe you received a damaged, defective or incorrect item.
