Now shipping to the UK, UAE, Canada & AU
Refund Policy
At Noiré, every order is reserved specifically for you and enters our production cycle immediately after purchase. Rather than producing excess inventory, each release is made in limited quantities based on customer demand. This approach allows us to focus on exceptional quality, reduce unnecessary overproduction, and keep each collection exclusive.
Because of this, we do not offer traditional refunds, exchanges, cancellations, or other changes once an order has been placed.
We encourage reviewing all product details as well as the Fit & Sizing information available on each product page before completing your purchase. If you have any questions before ordering, our team is always happy to help just reach out to us at info@noireathleisure.com with your inquiry.
If your piece doesn't fit as expected, our Noiré Fit Promise provides eligible returns for store credit so you can shop with confidence.
Incorrect or Damaged Items
If you receive an item that is incorrect or arrives damaged, please contact us within 7 days of delivery so our team can carefully review the matter and provide an appropriate resolution.
To help us assess your request efficiently, please include:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
Requests submitted beyond this window may not be eligible for review.
Order Changes & Cancellations
Because pieces are reserved and enter our production cycle immediately after checkout, cancellations and changes are not permitted.
The Noiré Fit Promise
We stand behind the fit of every Noiré piece.
If your item doesn't fit as expected, eligible items may be returned for store credit under the Noiré Fit Promise. This applies to both made-to-order and in-stock purchases.
To qualify:
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Return requests must be submitted within 7 days of delivery.
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Returned items must be unworn, unwashed, and in their original condition. Items must be free of deodorant, makeup, fragrance, stains, pet hair, stretching, damage, and other signs of wear.
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Final Sale items are not eligible under the Noiré Fit Promise.
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Customers are responsible for all return shipping costs for fit-related returns.
Once your request has been approved:
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Your return must be shipped within 7 calendar days, and a valid tracking number must be provided before the shipping deadline.
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We recommend using a trackable shipping service and keeping your shipping receipt. Noiré is not responsible for return packages that are lost, damaged, or misdirected before reaching us.
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Store credit will be issued within 5 business days after your return has been received and passes inspection.
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Store credit is issued for the amount paid for the returned merchandise. Original shipping charges, return shipping costs, duties, taxes, and import fees are not included.
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Store credit cannot be redeemed for cash or refunded to your original payment method.
For complete eligibility requirements and instructions, please review our full Noiré Fit Promise & Return Policy.
Final Sale Policy
All purchases are considered final sale and cannot be refunded unless there is a defect or error on our part or it is approved for return via the Noiré Fit Promise.
Additional Notes
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Items must remain unworn, unwashed, and in original condition if a return is authorized due to damage or error.
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Noiré reserves the right to decline requests that do not meet these guidelines.
